Shipping and returns

Shipping

Shipping costs

We currently offer free worldwide shipping on all of our items, except for the Calabasas merchandise (category "Clothing"), regardless of the amount you buy. 

We do charge a shipping fee for orders including Calabasas merchandise. Those costs vary from $19 to $38 USD, depending on the total weight of your order and the country of destination. The total shipping costs will be determined during checkout.

Delivery time

Except for the Calabasas merchandise: We partner with global merchants and artisans, meaning that your order is shipped from global areas, mostly from China and its surroundings.

Because we ship directly from our partners in these countries, your item may take 2-4 weeks to arrive, depending on the country of destination. Though, some orders may take under 2 weeks to arrive. Please do not panic if it doesn't show up immediately, it's on its way. You can always track your order's current location with the tracking code included in your shipping confirmation email.

Note:

- Due to factors that commonly affect international shipments, such as weather delays, holidays and customs inspections, we are unable to guarantee shipping times.

- All orders take a few business days to process. Be sure to add processing time to your shipping time estimates.

- Since we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped seperately so they get to you faster. Therefore, you may receive one item before the other(s). So please don't panic if you don't receive all of your items at once - they're on their way.

    Tracking information

    All orders will come with a tracking code. This code will be included with your shipping confirmation email, which you'll receive as soon as your order has been processed.

    Please visit this page to track your order's current location. Be aware: it always takes a little while before your tracking code is active (up to a few days).

    If the tracking information does not update online and/or the expected delivery date has passed, please contact us here so that we can assist you further.


    Returns

    Freshtastics prides itself on the accuracy and turn around time of our products. All sales are final, however exchanges will be honored up to 7 days from when the product was received. Upon return, store credit will be issued, of which shipping costs are not applicable, and no refunds are accepted. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.

    Freshtastics is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. Freshtastics will NOT be responsible for any duties, taxes, or customs fees under any circumstances.

    Download our return policy here.